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Privacy charter relating to the protection of personal data

Introduction

The Domaine Le Mouflon d’Or - https://www.lemouflondor.com - takes your privacy very seriously and treats your personal data with the utmost care in compliance with applicable data protection legislation.

The purpose of this privacy charter is to inform you about how we process your personal data and your rights in relation to the personal data you provide and/or have provided to us as a user of this website, hotel guest, event participant, visitor to our restaurants, customer or partner of the Domaine Le Mouflon d'Or.

The Website is not intended for minors under the age of 16.
However, if the Website collects information on a minor under the age of 16, the minor’s legal representative must give prior authorisation and validate the communication of the data.

Personal data collected:

We only collect the personal data that we really need.
Depending on the nature of our interaction with you, the personal data collected is the following:

  • Identity: surname, first names, date and place of birth, marital status and nationality,
  • Banking information: bank details, card numbers,
  • Contact details: business address, home address and phone number, billing address, email address,
  • Financial transactions: details of your incoming and outgoing payments and of the products and services you have purchased from the Domaine Le Mouflon d'Or.
  • Preferences: your arrival and departure dates, your preferences and interests, the services you use

Data collection and origins:

We collect information about your personal data directly from you.
We automatically collect technical data about your equipment, your browsing activities and your browsing habits using cookies.

What use is made of the data that may be collected?

We shall only use your personal data if:

  • we have obtained your consent (explicit, free and informed consent to the use of your data. You may withdraw your consent by notifying us), OR
  • it is necessary for the performance of a contract with you, OR
  • it is necessary to comply with a legal obligation, OR
  • it is necessary to protect your vital interests, OR
  • we have a legitimate interest in using it and this use does not infringe the freedoms and interests of the individual.

We use your personal data for the following purposes:

*for booking and purchasing purposes (provision of services, specific services, products and gift vouchers) as well as for invoicing purposes; and to retain legal documents in compliance with accounting standards
*to manage our relationship with you, before, during and after your stay at the hotel
*for marketing purposes; for building customer loyalty; for commercial information; for satisfaction surveys; for handling your requests and/or complaints.
*to provide you with a personalised service

*to honour our commitments to any third parties involved in the organisation of your stay

*to send you our newsletter
In addition to cases where your consent has been obtained (in particular to send you personalised offers), processing your data for the various purposes mentioned above is necessary:
To ensure the processing necessary for the performance of the service contract with you
To comply with a legal obligation

To pursue our legitimate interest in running our business and providing you with the products and services you have requested.

We shall only use your personal data for the purposes for which they were collected, unless we reasonably consider that we need to use it for another reason and that this reason is compatible with the original purpose.

Sharing personal data:

The personal data collected by the Domaine Le Mouflon d'Or will only be communicated to internal recipients or service providers operating for the above-mentioned purposes.
We only allow them to process your personal data for specific purposes and in accordance with our instructions.
We require all third parties to respect the safety of your personal data and to handle it in compliance with the law.

Links to third-party sites:

Our website gives you access, if you wish, to partner websites of the Domaine Le Mouflon d'Or. 
We accept no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.
The communication of data on third-party websites is governed by the privacy policy and conditions of use of these websites.
We recommend you read the privacy policies of these websites before submitting any personal information.

Possible transfer of data to a third country:

Personal data may be processed outside the European Union.
If such is the case, the Domaine Le Mouflon d'Or shall comply with all mandatory and/or necessary rules to ensure a Privacy Shield between the European Union and the country from which the data originates.

Data retention period:

Your personal data is retained and accessible by the Domaine Le Mouflon d’Or for as long as is necessary to fulfil the purpose for which it was collected, in compliance with the applicable regulatory provisions.

What are your rights and how can you exercise them?

Pursuant to the regulatory provisions applicable to personal data, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure (subject to the obligations imposed by regulations, in particular with regard to document retention and archiving)
  • Right to restriction of processing
  • Right to data portability
  • Right to object (where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing)
  • Right to lodge a complaint with a supervisory authority, the French authority being the CNIL (Commission Nationale de l'Informatique et des Libertés).
  • Right to withdraw consent at any time

You can exercise your rights by writing to us at the following address:

Domaine Le Mouflon d'Or – Route de Levie – 20 124 Zonza

Or by e-mailing us at the following address: gm@lemouflondor.com

If you wish to exercise your rights, you will be asked to provide proof of identity.

Security and confidentiality

The Domaine Le Mouflon d'Or implements organisational, technical, software and physical measures to protect personal data against alteration, destruction and unauthorised access.
When you provide us with your credit card details to purchase gift vouchers, encryption technology is used to secure the transaction.
However, we must stress that the Internet is not a completely secure environment, and it is impossible to guarantee total security in the transmission or storage of information on the Internet.
Communications via email are not secure, this a risk inherent to the use of emails. We strongly advise you not to send us any confidential information (credit card details, etc.) in your emails.
If personal data is compromised (lost, stolen, damaged, unavailable, etc.), we undertake to notify this breach to the CNIL and to the individuals concerned, if the breach is likely to generate high risks for the rights and freedoms of individuals.

Cookies and trackers

What is a Cookie?
It is a text file deposited on a dedicated space on the hard disk of your terminal (computer, tablet, mobile phone or any other device optimised for the Internet) when you consult online content. This Cookie file can only be read by its sender.  The cookie does not identify you personally, but only the browser on your terminal.
Below is the list of cookies deposited by the website. The expiry date is shown in brackets.
Cookies necessary for the operation of the Drupal management tool

  • has_js (valid only for the duration of the session on the site) - used to detect whether the user has activated JavaScript on their browser.
  • Session cookie for an identified user (23 days) - used to identify the active session of a user who has identified themself (login/password) on the website (i.e. in the back office).

Cookies for audience measurement: Google Analytics

  • _ga (2 years) - identifies each user anonymously
  • _gat (1 minute) - throttle the request rate
  • _gid (24 hours/1 day) - other cookie used to identify each user anonymously

The website uses Google Analytics to analyse user behaviour anonymously. This information is then used to compile statistical reports on website activity.
The information collected is not personally identifiable and Google will not associate the IP address with other data collected by other services.
For more information: https://policies.google.com/privacy?hl=en-GB

Cookies for preferences on the deposit of cookies

The user's preferences regarding the deposit of cookies are managed through the cookie "tarteaucitron", the name of the module recommended by the CNIL.

Charter update

The Domaine Le Mouflon d'Or reserves the right to modify the present charter relating to the protection of personal data at any time. If a modification is made, the Domaine Le Mouflon d'Or undertakes to publish the new version on its website.
Consequently, we invite you to consult the charter regularly, particularly when making a reservation at our hotel.
By using our website, you accept our policy. Please contact us if you have any questions about our procedures. Please contact us at the following addressgm@lemouflondor.com